How can I order through the web shop?
The web shop, as well as detailed product information, is available to our registered partners. Register now at become a partner. We will respond as soon as possible and contact you to discuss the possibilities.
When you've become a partner, then you will have access to the webshop directly and all the information available.
What is the delivery time of your products?
On the transport and delivery page you can find more information about our delivery times. The exact date that the products will be ready in production will be communicated to you after we receive your payment and the order is scheduled for production.
Will the order be delivered or do I arrange transport myself?
For all information regarding delivery please consult our transport and delivery page.
Do you install the products yourself?
You buy the products directly from the factory and we have no service device employed to install the products on site. Proper instructions and manuals will be sent to you in advance by email so you can install it yourself or have it mounted.
What does dockequipment.eu do with my information?
When placing an order it is necessary to fill in your personal details. Your data will be carefully preserved. We do not disclose your information to third parties. We value your privacy. Please refer to our complete privacy policy here, and our terms and conditions here.
Can I simply return the products?
The web shop is not intended for consumers but especially for resellers (B2B). The right of withdrawal does not apply here. As our products are custom made, we cannot take them back.
I have a complaint, what can I do?
If you want to inform us about a complaint or defect, please contact us without further delay by email or by phone. Mention the order number, the product and give a clear description of your complaint or defect.
This information is necessary for us to determine what and when it was delivered and to be able to help you with a quick and satisfying solution.
For more information about the procedure to follow, we refer you to the description in warranty or the terms and conditions in our general sales conditions.
Couldn't find all the answers?
Then please contact us directly via our contact page or by email or by phone.
